All modules
Operations

IT Operations Management

Turn a flood of monitoring events into a handful of actionable alerts — with correlation, service maps and noise reduction that flow straight into incident management.

IT Operations Management
many→few
Event correlation
service-mapped
Alert impact
auto
Alert→incident
reduced
Operational noise
Overview

From event noise to operational signal

IT Operations Management ingests raw events from your monitoring tools and correlates them into a small number of meaningful alerts. Instead of drowning in notifications, operators see the few signals that actually require action.

Service maps connect alerts to the services they affect, and correlated alerts promote into incidents automatically — so the bridge between monitoring and resolution closes itself.

Capabilities

Everything IT Operations Management does.

Event ingestion

Collect events from any monitoring source into one normalized stream.

Correlation & dedup

Group related events into a single alert, collapsing storms into actionable signal.

Service maps

Visualize which services and CIs an alert affects, so impact is obvious at a glance.

Alert-to-incident

Promote correlated alerts into incidents automatically, with context attached.

Noise reduction

Suppress flapping and known-maintenance events so operators focus on what's real.

Health dashboards

Live operational health by service, severity and trend for the whole estate.

Workflow

Event to incident

Every process is a configurable state machine — built visually, governed by approvals and SLAs, with no code.

  1. 01
    Event

    Raw signal ingested from a monitoring tool and normalized.

  2. 02
    Correlated

    Related events grouped; duplicates and flapping suppressed.

  3. 03
    Alert

    A single actionable alert raised with affected services from the service map.

  4. 04
    Incident

    Significant alerts promote into incidents with full context attached.

  5. 05
    Resolved

    Underlying condition cleared; alert auto-closes and metrics update.

Autonomous workforce

AI agents for IT Operations Management.

Specialist agents work this module with business context and the exact permissions of a human in the role — planning, retrieving grounded context, and acting through governed tools under human-in-the-loop control.

Meet the agents →
Triage Agent

Assesses promoted alerts and sets incident priority and routing.

Summarization Agent

Summarizes alert storms and correlated events for the on-call operator.

Why teams choose it

Outcomes, not just features.

01

Less noise, more signal

Correlation and suppression collapse event storms into the handful of alerts that genuinely need a human.

02

Impact at a glance

Service maps show exactly which services an alert threatens, so prioritization is instant.

03

Closes the monitoring gap

Alerts promote into incidents automatically, so detection flows straight into ITSM resolution.

FAQ

Questions, answered.

Q. How does correlation reduce noise?

Related events are grouped into a single alert and duplicates, flapping and maintenance windows are suppressed, so operators see signal instead of storms.

Q. Do alerts become incidents automatically?

Significant correlated alerts promote into incidents with their context attached, bridging monitoring and ITSM resolution.

Q. What do service maps show?

They visualize the services and configuration items an alert affects, making business impact obvious immediately.

See IT Operations Management in action.

Explore a fully-seeded demo tenant — live records, SLAs, agents and the Control Tower, all on one metadata core.