AI Control Tower
Govern every AI agent, prompt and use case across the enterprise — inventory, policy, performance, and a per-tenant kill switch.
8
Agents
7
Active
3
High-risk
0
AI invocations
Autonomous Workforce — agent inventory
| Agent | Permission scope | Autonomy | Risk | Invocations | Status / kill switch |
|---|---|---|---|---|---|
Triage Agent Categorize, prioritize and route incoming incidents and cases. tools: table.read, table.write, rag.search · rule-based/local | itil | assist | medium | 0 | Active |
Resolution Agent Resolve common requests end-to-end (password resets, access grants, FAQ). tools: table.write, workflow.action, spoke.ad · claude | itil | assist | high | 0 | Active |
Knowledge Agent Draft and update KB articles from resolved tickets; flag stale content. tools: table.write, rag.search · claude | knowledge_manager | suggest | low | 0 | Active |
Summarization Agent Summarize long tickets, cases and document sets for handoff. tools: rag.search · claude | agent | suggest | low | 0 | Active |
Change-Assist Agent Draft implementation/backout plans and risk assessments. tools: table.read, rag.search · claude | itil | suggest | medium | 0 | Active |
Vulnerability-Remediation Agent Prioritize and assign vuln remediation by exploitability + business impact. tools: table.write, workflow.action · claude | security_analyst | assist | high | 0 | Pending |
Onboarding Agent Orchestrate HR onboarding across IT provisioning, assets and access. tools: table.write, workflow.subflow · claude | hr_agent | assist | high | 0 | Active |
Customer-Draft Agent Draft agent-approved customer replies; suggest similar cases. tools: table.read, rag.search · claude | csm_agent | suggest | medium | 0 | Active |
Use-case inventory & compliance
| IT deflection assistant | DPDP, CERT-In | Production |
| Customer external deflection | DPDP, GDPR | Production |
| Vuln auto-prioritization | ISO 27001 | Pilot |
Performance (from ai_invocation)
- No invocations logged yet — use the AI Helpdesk to generate some.
Responsible AI: every action audited, attributed, and reversible where feasible.