All modules
Foundation

Configuration Management (CMDB)

The trusted single source of truth for your services and configuration items — the relationship graph that grounds incidents, changes, security and operations across the whole platform.

Configuration Management (CMDB)
single
Source of truth
graph
CI relationships
built-in
Impact analysis
every module
References CIs
Overview

The graph that makes everything else smart

The CMDB is the foundation the rest of the platform stands on. Configuration items — servers, applications, network devices and services — and the relationships between them give every other module its context.

Because incidents, changes, assets, security records and alerts all reference CIs, impact analysis is built in: change a CI and you can see what it touches; an alert on a CI already knows its downstream services and owners.

Capabilities

Everything Configuration Management (CMDB) does.

Configuration items

Servers, applications, network devices and services modeled as governed records with type, status and owner.

Relationship graph

Map dependencies between CIs so upstream and downstream impact is always knowable.

Impact analysis

See what a change or outage affects before it happens, across services and owners.

Health & status

Operational status per CI — operational, degraded, down — visible to every module.

Asset reconciliation

CIs reconcile with ITAM assets, connecting operational reality to financial ownership.

Service modeling

Group CIs into business services so impact is expressed in terms the business understands.

Workflow

CI lifecycle & governance

Every process is a configurable state machine — built visually, governed by approvals and SLAs, with no code.

  1. 01
    Discovered

    CI created from discovery, asset reconciliation or manual entry.

  2. 02
    Classified

    Typed, owned and grouped into the services it supports.

  3. 03
    Related

    Dependencies mapped to upstream and downstream CIs.

  4. 04
    Operational

    Status tracked live; referenced by incidents, changes, alerts and security records.

  5. 05
    Retired

    Decommissioned CIs archived with relationship history preserved.

Autonomous workforce

AI agents for Configuration Management (CMDB).

Specialist agents work this module with business context and the exact permissions of a human in the role — planning, retrieving grounded context, and acting through governed tools under human-in-the-loop control.

Meet the agents →
Change-Assist Agent

Uses the relationship graph to assess change risk and blast radius.

Vulnerability-Remediation Agent

Reads CI business impact to prioritize what to fix first.

Why teams choose it

Outcomes, not just features.

01

Context for everything

Because every module references CIs, incidents, changes and alerts arrive already knowing their blast radius.

02

Change with confidence

The relationship graph makes upstream and downstream impact visible before a change is approved.

03

One reality, reconciled

CIs reconcile with assets, so operational status and financial ownership describe the same things.

FAQ

Questions, answered.

Q. Why is the CMDB called the foundation?

Every other module — ITSM, SecOps, ITOM, ITAM — references configuration items for context, so the CMDB is what makes those modules impact-aware.

Q. Does it support impact analysis?

Yes. The relationship graph lets you see what a change or outage affects across services and owners before it happens.

Q. How does it relate to ITAM?

Configuration items reconcile with ITAM assets, connecting the operational view of a thing to its financial ownership.

See Configuration Management (CMDB) in action.

Explore a fully-seeded demo tenant — live records, SLAs, agents and the Control Tower, all on one metadata core.