Turn services into a self-service storefront — productized request items with approvals, fulfilment workflows and tasks, so every request becomes an automated, tracked journey.
The Service Catalog turns the things people ask for — a laptop, a software license, a new-hire setup — into productized items with a price, an owner and a fulfilment workflow. Requesters get a clean storefront; the work behind it is fully automated.
Each submitted request becomes a tracked record that spawns the right approval and fulfilment tasks. Catalog items can orchestrate across IT, assets and HR, so a single request quietly coordinates several teams.
Define request items with description, category, price and owner — a real storefront, not a free-text form.
Policy-driven approval steps based on cost, item or requester, enforced automatically.
Each request spawns the tasks needed to deliver it, tracked to completion.
Items like 'New Hire Onboarding' coordinate IT, assets and access in one request.
Requesters see live status; fulfillers see a clear queue of catalog tasks.
Items link to how-tos and policies so requesters self-serve before they ask.
Every process is a configurable state machine — built visually, governed by approvals and SLAs, with no code.
Requester picks an item from the catalog; a request record is created.
Approval policy runs automatically based on cost, item and requester.
Catalog tasks spawn to the right teams and run their workflows.
All tasks complete; the requested item is provisioned and confirmed.
Request closed, status visible, metrics rolled up for reporting.
Specialist agents work this module with business context and the exact permissions of a human in the role — planning, retrieving grounded context, and acting through governed tools under human-in-the-loop control.
Meet the agents →Fulfils common catalog requests end-to-end under approval — access, licenses and resets.
Routes and prioritizes requests that need human fulfilment.
A real storefront with priced, owned items replaces ambiguous free-text tickets.
Policy-driven approval steps fire automatically, so governance never depends on memory.
Composite items quietly orchestrate IT, assets and HR so the requester asks once.
Each submitted request becomes a tracked record that spawns fulfilment tasks to the right teams, each running its own workflow to completion.
Yes. Composite items like onboarding orchestrate IT provisioning, asset assignment and access across departments from a single request.
Approval policies run automatically based on cost, item and requester, so the right sign-offs happen without manual chasing.
Service Catalog shares the same metadata core as the rest of Zyvark One, so it connects natively to:
Incidents, problems, change & CAB, catalog and knowledge — with impact×urgency priority and live SLAs.
Confidential, PII-scoped case management and lifecycle journeys that orchestrate IT, assets and access.
Hardware, software licenses and contracts on one ledger — from procurement to retirement, with compliance flags.
Explore a fully-seeded demo tenant — live records, SLAs, agents and the Control Tower, all on one metadata core.